Updates on my orders?
#weeklyupdate (Nov 23rd, 2020)
•R30 all pre orders are shipped - no retail date set
•R30.5 all pre orders are shipped - no retail date set
•R31 all pre orders are shipped - Retail Monday Nov 23rd! Swapped in early for the holiday prints to ship out
•R31.5 is in week 15.2 - in transit to HQ - Half arrived Nov 5th (all those orders have shipped to you)! Second half cleared customs Nov 12th, arrived to our HQ end of day Nov 18th so we continue processing :)
•R32 is in week 10.3 - In transit
•R32.5 is in week 8.2 - printing process
•R33 is in week 5.3 - printing process
•R33.5 is in week 3.2 - printing process
•R34 is in week 0.2 - printing process
Printing process : 8-10 weeks
In transit to HQ : 1-3 weeks
Processing at HQ : 1-3 weeks
Where can I see previous fabrics and sewn items?
What do I do if my parcel is delayed or missing?
Please call Canada Post or USPS (or your local postal provider) with your tracking number for an update. Often times that helps bump it along! Once it leaves our hands, unfortunately, we don't know any more current status that you do.